Frequently Asked Questions

Dotz is made of a nontoxic silicone material and is molded into a rectangular shape. Dotz are soft, stretchable and flexible, and can easily be trimmed with a pair of scissors or arts/crafts knife. In order to build your design with Dotz, you will need an appropriate base for your design. Currently, we offer notebook covers, iPhone and iPad cases as base (also made of the same silicone material). We will be adding new products soon so please check back with us.

Dotz is small in size and is a CHOKING HAZARD. Keep Dotz pieces away from children under three years old and pets. Please seek medical attention immediately should your child swallow a Dotz piece. Please consult with your veterinary clinic should your pet accidentally consume Dotz pieces.

Shopping from our website is easy: Find the product you want and click the "Add to Cart" button. Click "Checkout" to see the contents of your cart. You can still make changes to your order before we ask for all the relevant details such as your billing and delivery addresses and payment method. Simply follow the instructions on screen. Please note that you must be over 18 years old or with an adult to buy online.

If you have any questions, please email customerservice@thedotzcompany.com.

For details on how we protect your details, please see our privacy policy.

Visa, Mastercard, Amex via Paypal

Yes, of course. We'll send you an order confirmation email to the address you supplied. This may take a few hours to arrive in your inbox.

It's best to check your order status online first. When we've shipped your parcel, we'll display its tracking number there. Clicking it will take you to the carrier's website, where you'll be able to follow your order on its way to you. Remember though that it may take 24 hours after shipping for the first update to be available online.

To cancel your order, please email customerservice@thedotzcompany.com. However, once any item has started to process, we can't cancel it from an order. In that case we'll be happy to assist you in setting up a return.

If you've changed your mind and would like a different item from the one you bought, we're happy for you to return it and place a new order with us. Please check the return policy for details.

Please follow the instructions provided on our return policy.

Simply fill in the subscription form with your email address. We will keep you updated with Dotz news, new items and promotions.

We can't allow the use of The Dotz Company copyright materials such as brand names, logos and trademarks like the 2 x 8 silicone piece for commercial purposes such as promotional campaigns, marketing and PR. This also applies to items such as building instructions and parts. For more details, see our legal policy.

We are flattered that you're as excited as we are, to spread the word about The Dotz Company. We encourage that you share, tweet, like, and re-post our products, news and content. We only ask that you maintain our brand and information in ways that comply with our terms and conditions.

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